Mobile communication device diagnostic client and error remediation sharing
US10291498B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 14, 2017 |
| Grant date | May 14, 2019 |
| Priority date | — |
| Expiry date | Nov 14, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/80
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method of diagnosing performance shortfalls of a mobile communication device and providing a recommended remediation action. The method comprises collecting performance information by a diagnostic client application executing on a mobile communication device, where the performance information is related to a performance of the mobile communication device, transmitting the performance information by the diagnostic client application via a radio transceiver of the mobile communication device to a diagnostic server application executing on a computer system separate from the mobile communication device, analyzing the performance information by the diagnostic client application, based on analyzing the performance information, determining by the diagnostic client application that an action trigger criteria matches at least some of the performance information, and, based on the match between performance information and the action trigger criteria, performing a remediation action defined for the action trigger criteria.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.