Dynamic topic guidance in the context of multi-round conversation
US10296830B2 · kind B2 · utility
11Cited by
5References
20Claims
0Family size
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Key dates
| Filing date | Apr 18, 2018 |
| Grant date | May 21, 2019 |
| Priority date | — |
| Expiry date | Apr 18, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/551
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A topic guidance method, system, and computer program product for creating a conversation model by learning a conversation pattern from a customer response to a conversation topic segment and suggesting a conversation topic for the agent to engage the customer in the conversation topic based on a customer response associated with the conversation model.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.