Method and apparatus of processing caller responses
US10306062B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 14, 2018 |
| Grant date | May 28, 2019 |
| Priority date | — |
| Expiry date | May 14, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2250/58
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method, apparatus, system, and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example being a method of processing spoken words from a user of a calling platform. This may include operations such as calling a user via a call processing device and/or sending a call prompt message to the user after the user has answered the call, wherein the call prompt message solicits a user response. Other operations may include recording the spoken call greeting and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word(s) or utterances and assign language preferences to the user based on the user provided information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.