Direct engagement and device assisted caller authentication using a dynamic phone number
US10306066B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 22, 2016 |
| Grant date | May 28, 2019 |
| Priority date | — |
| Expiry date | Oct 22, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6081
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Embodiments may include apparatuses, computer readable mediums, and methods to directly connect and engage a visitor to a custom website or application with an operator. In addition, an authentication of visitor's identity entered into an inter-enabled device may be confirmed and carried through to a call center. In an embodiment, a dynamic phone number may be allocated to the visitor. The dynamic phone number may be displayed on the custom website in the visitor's browser when a visitor lands on the custom website or when the visitor authenticates his or her identity through the custom website. When a visitor calls the dynamic number from any device, the call may be directed from a back-end service to an Interactive Voice Response system (IVR), where the visitor may be connected to an operator without additional authentication steps.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.