Systems and methods for providing a multi-channel communication service
US10313513B2 · kind B2 · utility
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20Claims
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Key dates
| Filing date | Feb 20, 2018 |
| Grant date | Jun 4, 2019 |
| Priority date | — |
| Expiry date | Feb 20, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/5018
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A multi-channel communication service uses an object-oriented approach to processing communications. The multi-channel communication service is capable of receiving, at a conversation object generator, inbound communications sent from a communication service and subsequently managing the status of participants engaged in a conversation via the various inbound communications. The management process is achieved by associating the inbound communications to corresponding client applications and executing an invitation process from the client applications to a conversation created by the conversation object generator.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.