Service level agreement risk analysis with exogenous architecture
US10332018B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 1, 2016 |
| Grant date | Jun 25, 2019 |
| Priority date | — |
| Expiry date | Aug 29, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5003
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A set of internal information technology (IT) architecture is received and the internal IT architecture is controlled by a service provider. A set of exogenous IT architecture is received and the exogenous IT architecture is not controlled by the service provider. A set of service level agreement (SLA) requirements, agreed upon by the service provider and a service user, are received. A set of sensor data, from sensors monitoring environmental conditions which may affect at least one of the internal IT architecture or the exogenous IT architecture, is received. A set of heuristic data relating to the internal IT architecture and the exogenous IT architecture is received. A risk metric based on the set of internal IT architecture, the set of exogenous IT architecture, the set of SLA requirements, the set of sensor data, and the set of heuristic data is determined.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.