Extraction of system administrator actions to a workflow providing a resolution to a system issue

US10346780B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Yu Deng · Hangzhou City, CN
• Ruchi Mahindru · Elmsford, US
• Lakshminarayanan Renganarayana · San Jose, US
• Soumitra Sarkar · Cary, US
• Long Wang · White Plains, US

Key dates

• Filing date: Jan 30, 2015
• Grant date: Jul 9, 2019
• Expiry date: Jan 5, 2037

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/016
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method for creating a workflow using system administrator actions to resolve a system issue is provided. The method may include assigning a ticket to a category. The method may include capturing a first snapshot of a first system state of a machine before a system administrator begins a corrective action. The method may include capturing a second snapshot of a second system state of the machine after system administrator corrective action. The method may include creating a difference set based on a comparison of the first snapshot and the second snapshot. The method may include generating summaries of administrator action. The method may include dividing the summaries into groups of summaries. The method may include constructing a candidate workflow for each group. The method may include presenting the candidate workflow to a subject matter expert. The method may include storing the reviewed candidate workflow in a repository.