Account prioritization for patient access workflow

US10354211B1 · kind B1 · utility

Assignee

• Passport Health Communications, Inc. · US

Inventors

• Edmond Chase Pilkington · Mount Pleasant, US
• Joseph M. Magee · Drexel Hill, US
• Howard Bright · Kingston Springs, US
• Michael Moreau · Nashville, US
• Lance Clifford Mansfield · Seattle, US

Key dates

• Filing date: Feb 19, 2013
• Grant date: Jul 16, 2019
• Expiry date: Feb 19, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G16H40/20
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Account prioritization for a patient access workflow is provided. The patient access workflow may be an exception-based integrated workflow. An indication of discrepant data, missing data, or input/user-interaction that may be needed for performance of a patient access workflow process for a patient account may be provided via alerts displayed in an integrated user interface. A prioritization engine may determine a priority score for a patient account based on various determining factors and weightings applied to each determining factor. The patient account may be placed in a queue of accounts needing to be cleared in order by priority score, such that when a user selects to receive a next account to clear, the account with the highest priority score may be provided to the user. Accordingly, a user may be able to address and resolve alerts to ensure patient access workflow processes are performed prior to a healthcare encounter.