Setting software error severity ranking
US10360129B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 3, 2015 |
| Grant date | Jul 23, 2019 |
| Priority date | — |
| Expiry date | Oct 5, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/24578
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments of the present invention provide systems, methods, and program products for automatic ranking of a technical software defect of a software service. Embodiments of the present invention can be used to collect technical environment parameters of a software service responsive to receiving a message associated with a technical software defect of the software service and determine a severity ranking value of the technical software defect based on a combined rating of the collected technical environment parameters wherein the technical environment parameters comprise at least a usage rate of the software service; a percentage of a number of users of the software-as-a-service environment authorized for using the software program; a log pattern of a signature of the technical software defect; and a percentage of a total functionality number of the software program, wherein the percentage defines a defect impact value.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.