Method and apparatus for intent modeling and prediction
US10360610B2 · kind B2 · utility
2Cited by
2References
20Claims
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Key dates
| Filing date | Jan 22, 2016 |
| Grant date | Jul 23, 2019 |
| Priority date | — |
| Expiry date | Mar 13, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and apparatus enables identification of customer characteristics and behavior, and predicts the customer's intent. Such prediction can be used to adopt various business strategies to increase the chances of conversion of customer interaction to a sale, and thereby can increase revenue, and/or enhance the customer's experience.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.