Dynamic resource management associated with payment instrument exceptions processing

US10373128B2 · kind B2 · utility

Assignee

• Bank of America Corporation · US

Inventors

• Michael Gerald Smith · Fort Mill, US
• James F. Barrett, II · Morristown, US
• Andrew Patrick Bastnagel · Charlotte, US
• Joshua Allen Beaudry · Brooklyn, US
• Eric Dryer · Charlotte, US
• Shawn Cart Gunsolley · Charlotte, US
• Marshall Bright Thompson · Charlotte, US
• Michael Matthew Wisser · Tega Cay, US

Key dates

• Filing date: Jun 25, 2015
• Grant date: Aug 6, 2019
• Expiry date: Jun 24, 2036

Classification

• Technology area (CPC G): Physics
• CPC primary: G06V30/224
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments of the invention include systems, methods, and computer-program products for dynamic resource management for managing payment exception processing and maximize work flow. In this way, the system may lift data from financial documents received from sources to allow for exception processing. The exceptions may include one or more irregularities such as bad micro line reads, outdated check stock, or misrepresentative checks that may result in a failure to match the check to an associated account for processing. As such, once an exception is identified during the processing the exception is directed to an appropriate resource for processing. The system monitors work flow nodes and resource experience to prevent bottlenecks or underutilization. Furthermore, the system employs awards and gamification models for exception processing.