Protecting client personal data from customer service agents
US10380380B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 8, 2018 |
| Grant date | Aug 13, 2019 |
| Priority date | — |
| Expiry date | Oct 8, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6009
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques for providing a real-time service that protects personal data of clients from customer service agents are provided. Customer data that includes personal data indicative of sensitive information of a customer can be received from the customer. The personal data within the received customer data can be detected and a token that does not include the sensitive information of the customer can be generated. The personal data and the generated token can be stored along with data indicating a relationship between the token and the personal data. The personal data in the received customer data can be replaced by the token to form modified customer data. The modified customer data can be provided to a customer service representative. The token within the modified customer data can later be detected and associated with the personal data without revealing the personal data to the customer service representative.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.