Intelligent self-service delivery advisor
US10380558B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 8, 2017 |
| Grant date | Aug 13, 2019 |
| Priority date | — |
| Expiry date | Dec 28, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/10
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present invention provides a method, system, and computer program product of an intelligent self-service delivery advisor. In an embodiment, the present invention includes, in response to receiving computer system service data, identifying, by a second computer system, a computer system service category among a plurality of computer system categories, identifying, by the second computer system, one or more computer system service tasks, based on the computer system service data and the computer system service category, selecting, by the second computer system, a catalog among a plurality of catalogs, based on the one or more computer system service tasks and the computer system service data, generating, by the second computer system, one or more suggestions based on the catalog and the one or more computer system service tasks; and displaying, displaying by the second computer system, the one or more suggestion on a display logically coupled to the computer system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.