Assessing personality and mood characteristics of a customer to enhance customer satisfaction and improve chances of a sale
US10380603B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 31, 2008 |
| Grant date | Aug 13, 2019 |
| Priority date | — |
| Expiry date | Jun 19, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0201
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method, system and computer program product for enhancing customer's satisfaction with his/her shopping experience. Facial motion measurements defined in a model for facial expression recognition are utilized. Features from a magnitude of the facial motion measurements defined in the model are identified. A Bayes classifier is utilized to capture dependences among the features used to recommend a better sales approach to the sales professional, or, alternatively, assign a better sales professional to approach the customer thereby enhancing the customer's shopping experience by reducing the possibility of an unpleasant shopping experience.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.