Systems and methods for determining user frustration when using voice control
US10381005B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 28, 2017 |
| Grant date | Aug 13, 2019 |
| Priority date | — |
| Expiry date | Nov 28, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2038
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems, methods, and vehicle components for determining user frustration are disclosed. A method includes receiving, by a microphone communicatively coupled to a processing device, a voice input from a user, the voice input corresponding to an interaction between the user and a voice recognition system and including indicators of the user frustration. The method further includes determining, by the processing device, that the user is frustrated from the indicators, connecting, by the processing device, the user to a call center operator, transmitting, by the processing device, data to a call center computing device associated with the call center operator, the data corresponding to a user input and/or a vehicle response that resulted in the user frustration, receiving, by the processing device, commands from the call center computing device, and executing, by the processing device, processes that correspond to the commands.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.