Service analytics
US10382290B2 · kind B2 · utility
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20Claims
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Key dates
| Filing date | May 2, 2017 |
| Grant date | Aug 13, 2019 |
| Priority date | — |
| Expiry date | Oct 21, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/0882
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An Adaptive Service Intelligence (ASI) data set related to a monitored service is received from a plurality of interfaces. Performance of a monitored service is analyzed within and outside of a context of the performed service using the acquired ASI data set. At least one of one or more relationship dependencies associated with a monitored service is determined. Performance of each of the at least one dependencies is analyzed using the acquired ASI data set. A report including one or more ASI data set values indicative of service performance degradation is generated based on the analysis.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.