Systems and methods for monitoring and analyzing computer and network activity
US10387899B2 · kind B2 · utility
5Cited by
3References
18Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Nov 27, 2017 |
| Grant date | Aug 20, 2019 |
| Priority date | — |
| Expiry date | Nov 27, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system correlates items of customer feedback to anomalous events that gave rise to the items of customer feedback and stores the correlation information in one or more databases. The correlation information it then later used to determine the probable causes of items of customer feedback received at a later time.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.