Method and system for increasing internet traffic to a question and answer customer support system
US10394804B1 · kind B1 · utility
4Cited by
41References
30Claims
0Family size
Assignee
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Key dates
| Filing date | Oct 8, 2015 |
| Grant date | Aug 27, 2019 |
| Priority date | — |
| Expiry date | Jan 25, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/107
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system increases Internet traffic to a question and answer customer support system, according to one embodiment. The method and system receive a question, and determine a search engine popularity or searchability of the question, according to one embodiment. If the search engine popularity or searchability of the question is less than a threshold, the question is provided to customer support personnel for reformation, according to one embodiment. The question and answer customer support personnel provide question reformation suggests to the customer support personnel, according to one embodiment.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.