Methods and systems for providing interactive support sessions
US10397404B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 9, 2019 |
| Grant date | Aug 27, 2019 |
| Priority date | — |
| Expiry date | May 9, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/651
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An image processing system including at least one processor configured to receive real-time image data captured by an image sensor of a mobile device. The real-time image data includes at least one image of an inoperative product. The processor is further configured to perform image recognition on the real-time image data to identify a likely source product inoperability; cause the mobile device to display sequential instructions for mitigating the inoperability; determine that an error was made when a particular one of the instructions is not complied with; cause the mobile device to display an error notification when the particular instruction is not complied with and before a subsequent instruction is displayed; determine that the particular instruction was subsequently complied with based on real-time image data captured following the notification; and cause the mobile device to display the subsequent instruction after the particular instruction is determined to have been complied with.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.