Live support integration in a virtual machine based development environment
US10402216B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 24, 2017 |
| Grant date | Sep 3, 2019 |
| Priority date | — |
| Expiry date | Oct 31, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L63/083
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present disclosure relates to live support integration in a virtual machine based development environment. According to one embodiment, a method generally includes obtaining, by a virtual machine in the virtual machine based development environment, a token from a secure location. In some embodiments, upon determining, that the token is authentic, the virtual machine determines system configuration information relating to the virtual machine. In certain embodiments, the virtual machine establishes a communication channel with a remote support device using the token. The establishing may comprise transmitting, by the virtual machine, the system configuration information to the remote support device and enabling two-way communication between the virtual machine and the remote support device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.