Error handling during onboarding of a service
US10402258B2 · kind B2 · utility
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20References
20Claims
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Assignee
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Key dates
| Filing date | Jan 4, 2018 |
| Grant date | Sep 3, 2019 |
| Priority date | — |
| Expiry date | Jan 22, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/3055
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Described herein are techniques and systems for monitoring onboarding engagement sessions and storing onboarding information associated with completion of the tasks for the monitored onboarding engagement sessions. Using the onboarding information, an error common to a task from at least some of the onboarding engagement sessions can be determined and solutions can be identified so that they can be recommended in response to a run-time error in a current onboarding session.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.