System, method, and computer program for providing proactive customer care for issues associated with setting up the billing process as part of the ordering process
US10402737B1 · kind B1 · utility
Assignees
Inventors
Key dates
| Filing date | Oct 22, 2014 |
| Grant date | Sep 3, 2019 |
| Priority date | — |
| Expiry date | Mar 26, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system, method, and computer program product are provided for providing proactive customer care for issues associated with billing or ordering processes. In use, a likelihood that a customer is going to call a call center to address at least one issue associated with at least one of an ordering process or a billing process is predicted. Additionally, it is determined whether the customer is likely to call the call center based on the predicted likelihood that the customer is going to call the call center. Further, the customer is proactively notified before the customer contacts the call center, if it is determined that the customer is likely to call the call center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.