Progressive classifier
US10410626B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 25, 2018 |
| Grant date | Sep 10, 2019 |
| Priority date | — |
| Expiry date | Oct 25, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5233
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries to an independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include an expert system configured to identify clusters of inquiries that can be responded to using predetermined response content. A progressive approach to machine learning is disclosed, which combines unsupervised machine learning and supervised machine learning system. Human input used to improve the quality of data generated by the unsupervised machine learning system before that data is used to train the supervised machine learning system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.