Systems and methods of natural language processing to rank users of real time communications connections
US10412225B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 8, 2018 |
| Grant date | Sep 10, 2019 |
| Priority date | — |
| Expiry date | Oct 8, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/558
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computing apparatus configured to perform natural language processing, e.g., by comparing the words in a communication transcript of a user to a list of keywords, to generate an input vector representing a pattern of text in the communication transcript. A predictive model is generated from correlating input vectors to user ranking scores, e.g., for retention. The input vector determined from a communication transcript is applied to the computation model to compute a predicted retention score of the user. The retention score can be used, for example, to select a personalized recommendation for a communication connection to an adviser and/or a targeted offer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.