Remote driving of mobile device diagnostic applications
US10412550B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 29, 2016 |
| Grant date | Sep 10, 2019 |
| Priority date | — |
| Expiry date | Dec 29, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W24/04
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
The remote analysis of mobile device quality of experience diagnostic files includes analyzing diagnostic files. A diagnostic driver application resident at the mobile device is remotely activated to generate and send diagnostic files to one or more network resident servers for analysis. The diagnostic files may be analyzed to determine the mobile device quality of experience, and to determine a root cause and geographic and/or network location of a problem, such as dropped calls or poor data connectivity. In some embodiments, the diagnostic files may be aggregated to form a database of aggregated diagnostics, which can be used to further analyze a telecommunications network to determine the root cause of a network problem.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.