Remote assistance for managed mobile devices
US10417020B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 21, 2016 |
| Grant date | Sep 17, 2019 |
| Priority date | — |
| Expiry date | Nov 10, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W12/088
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
According to some aspects disclosed herein, a system for remote assistance and control of user devices subject to one or more remote assistance policies may be provided. In some embodiments, an administrator may request remote control of a managed user device. A managed application launcher may be provided by the user device and may be modified by the user device to remove managed applications or otherwise prevent access to applications that have a policy indicating that remote assistance is not allowed. The administrator may open a managed application included in the launcher and remotely control that application. In other embodiments, a user of the managed user device may initiate a request for remote assistance from within a managed application and/or the managed application launcher. The administrator's control of the user device and access to other applications on the user device may be limited based on the remote assistance policies.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.