Unidirectional trust based decision making for information technology conversation agents
US10419489B2 · kind B2 · utility
3Cited by
4References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 4, 2017 |
| Grant date | Sep 17, 2019 |
| Priority date | — |
| Expiry date | Nov 10, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L63/1433
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and system of processing an information technology (IT) electronic request is provided. The electronic request is received in natural language from a user. Parameters of the electronic request are extracted. A risk of the electronic request is determined. A policy based on the parameters and the risk of the electronic request is determined and executed. A level of trust between the user and the computer device is calculated based on the determined risk and an outcome of the execution of the policy. A conversation pattern of the computer device toward the user is adjusted based on the calculated level of trust.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.