System and method for providing an interactive voice response system with a secondary information channel
US10419609B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Jun 26, 2018 |
| Grant date | Sep 17, 2019 |
| Priority date | — |
| Expiry date | Jun 26, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/556
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A call processing system and method for providing a secondary information channel to a caller. Upon reception of a call from a caller to a customer service representative on a primary access channel determine a device (secondary device) associated with the caller that is separate from the device the caller is using for the primary access channel. The secondary device is to be used to provide a secondary information access channel. The secondary information access channel is complimentary to the primary access channel between the caller and the customer service representative and is utilized to deliver information content to the caller and/or provide other services supportive of the conversation with the company service representative.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.