Semi-automated clustered case resolution system
US10438695B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Sep 30, 2015 |
| Grant date | Oct 8, 2019 |
| Priority date | — |
| Expiry date | Nov 1, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L63/14
- WIPO fieldMedical technology
- WIPO sectorInstruments
Abstract
A method of efficiently resolving cases within a system includes (a) receiving a set of cases within the system, (b) running an automated clustering agent to automatically create a plurality of clusters of related cases based on similarities between the related cases, each cluster including a plurality of cases, and (c) processing a set of the clusters of cases through a pipelined case cluster resolution system, the pipelined case cluster resolution system including a plurality of computerized agents and at least one human agent operating in a defined order, the pipelined case cluster resolution system resulting in a resolution of each case of a cluster of the plurality of clusters of related cases, each case having a same resolution as each other case in its respective cluster. An apparatus and computer program product for performing a similar method are also provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.