System and method for enabling multi-modal communication
US10440627B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jan 15, 2018 |
| Grant date | Oct 8, 2019 |
| Priority date | — |
| Expiry date | Jan 15, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W88/06
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Systems and methods for a multi-tenant communication platform. At a multi-tenant communication platform, and responsive to authentication of a communication request provided by an external system, a routing address record of the communication platform is determined that matches a communication destination of the communication request. The matching routing address record associates the communication destination with a plurality of external communication providers. At least one communication provider associated with the matching routing address record is selected, and a request to establish communication with the communication destination is provided to each selected communication provider. The communication request specifies the communication destination and account information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.