System, method, and non-transitory computer-readable storage media for allowing a customer to place orders remotely and for the order assembler to communicate directly with the customer

US10445816B2 · kind B2 · utility

Assignee

• Walmart Apollo, LLC · US

Inventors

• David Jon Carr · Mountain View, US
• Richard Mark Ramsden · Foster City, US

Key dates

• Filing date: Nov 20, 2014
• Grant date: Oct 15, 2019
• Expiry date: Jul 25, 2036

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/00
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Techniques for allowing a customer to order goods on-line or remotely and to pick-up the goods at a desired location or store are disclosed. The techniques include receiving a customer order. The customer order includes at least one good. The techniques further include establishing a list of alternative goods if one or more of the goods in the customer order are unavailable and allowing the customer to choose one of the alternative goods as a substitute good and establishing a revised customer order.