Patent · US Active

Diarization using textual and audio speaker labeling

US10446156B2 · kind B2 · utility

9Cited by

46References

18Claims

0Family size

Assignee

VERINT SYSTEMS INC. · IL

Inventors

Omer Ziv · Ramat Gan, IL
Ran Achituv · Hod HaSharon, IL
Ido Shapira · Nes Ziona, IL
Jeremie Dreyfuss · Nes Ziona, IL

Key dates

Filing date	Oct 25, 2018
Grant date	Oct 15, 2019
Priority date	—
Expiry date	Oct 25, 2038

Classification

Technology area (CPC G)Physics
CPC primaryG10L17/02
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.