Patent · US Active

Inbound communication processing system with intelligent interactive graphical user interface

US10447852B2 · kind B2 · utility

7Cited by

0References

17Claims

0Family size

Assignee

UnitedHealth Group Incorporated · US

Inventors

Michael Baker · Minnetonka, US
David Shapiro · Austin, US
Lee A. Butterworth · Excelsior, US
Siddhartha Bothra · Minneapolis, US
Matthew Horton · Arlington, US
Wayne White · Joplin, US
Thomas John Allenburg · Edina, US
Leslee Matthews · Vinton, US
Lisa Marie Heath · Racine, US

Key dates

Filing date	Nov 20, 2017
Grant date	Oct 15, 2019
Priority date	—
Expiry date	Nov 20, 2037

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5235
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

Systems for call processing access and provide structured data about a customer to a representative, where the data is configured and presented through an optimized network are provided. The disclosed call processing systems provide a tailored, interactive graphical user interface (GUI) that provides access to specific user-focused internal and external data resources, presented to the representative, to allow the representative to drive conversations and address the customer's needs quickly.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.