Multiple turn conversational task assistance
US10453455B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 22, 2017 |
| Grant date | Oct 22, 2019 |
| Priority date | — |
| Expiry date | Jan 18, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/223
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A technique for multiple turn conversational task assistance includes receiving data representing a conversation between a user and an agent. The conversation includes a digitally recorded video portion and a digitally recorded audio portion, where the audio portion corresponds to the video portion. Next, the audio portion is segmented into a plurality of audio chunks. For each of the audio chunks, a transcript of the respective audio chunk is received. Each of the audio chunks is grouped into one or more dialog acts, where each dialog act includes at least one of the respective audio chunks, the validated transcript corresponds to the respective audio chunks, and a portion of the video portion corresponds to the respective audio chunk. Each of the dialog acts is stored in a data corpus.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.