Automated response system using smart data
US10459958B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 29, 2017 |
| Grant date | Oct 29, 2019 |
| Priority date | — |
| Expiry date | Mar 31, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/212
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Aspects of the disclosure relate to analyzing smart data using an automated response system. A computing platform may receive, from a user device, user feedback information comprising user feedback corresponding to an enterprise organization. Thereafter, the computing platform may identify, based on the user feedback information, identification information comprising a sender of the user feedback and an issue corresponding to the user feedback. Then, the computing platform may retrieve, from a hierarchical rules server and based on the identification information, hierarchy information comprising a hierarchy ranking of a plurality of automated responses. Subsequently, the computing platform may determine, based on analyzing the hierarchy information and the user feedback, an automated response from the plurality of automated responses. Next, the computing platform may generate one or more commands directing an external response server to execute the automated response. Then, the computing platform may transmit the one or more commands.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.