Customized communication scheduler
US10460324B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Jun 30, 2016 |
| Grant date | Oct 29, 2019 |
| Priority date | — |
| Expiry date | Feb 3, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q20/326
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
In some examples, a system and method for scheduling communication between a merchant and a service agent associated with a payment processing system (PPS). The method includes obtaining a current state of the POS application to indicate a technical failure. Based on the current state, the PPS determines a time window within which the merchant is available to communicate with the payment processing system or the POS terminal. Prior to establishing communication, if a current transaction is in progress, PPS defers the establishment of the communication channel to another time window, wherein the other time window is determined based on the transaction history or on a merchant-specified time window.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.