Patent · US Active

System and method detecting fraud using machine-learning and recorded voice clips

US10484532B1 · kind B1 · utility

25Cited by

16References

20Claims

0Family size

Assignee

CAPITAL ONE SERVICES, LLC · US

Inventors

Kaitlin Newman · Washington, US
Jeffrey RULE · Chevy Chase Section Five, US
Rajko Ilincic · McLean, US

Key dates

Filing date	Oct 23, 2018
Grant date	Nov 19, 2019
Priority date	—
Expiry date	Oct 23, 2038

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/6027
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A system and method are disclosed for training a machine-learning model to detect characteristics of fraudulent calls. The machine-learning model is trained using audio clips, voice recognition, call handler feedback and general public knowledge of commercial risks to detect and divert fraudulent calls, thereby alleviating the burdens otherwise placed on call center service representatives.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.