Patent · US Active

System and method for self-deploying and self-adapting contact center components

US10498859B2 · kind B2 · utility

0Cited by

2References

18Claims

0Family size

Inventors

Vincent Pirat · Brest, FR
Clement Choel · Brest, FR
Christian Jacolot · Landerneau, FR

Key dates

Filing date	Apr 6, 2017
Grant date	Dec 3, 2019
Priority date	—
Expiry date	Jan 23, 2038

Classification

Technology area (CPC H)Electricity
CPC primaryH04L61/5092
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A system and method for self-deploying applications for a contact center. An executable unit is built for deploying an application for the contact center, and the application and logic for provisioning the application are aggregated into the executable unit. The executable unit is then provided for deployment. When the executable unit is run, logic within the executable unit is configured to automatically register the application on the computing environment, discover and resolve services used by the application, and start the application on the computing environment.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.