Automatic call classification using machine learning
US10498888B1 · kind B1 · utility
8Cited by
0References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 27, 2019 |
| Grant date | Dec 3, 2019 |
| Priority date | — |
| Expiry date | Mar 27, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/556
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system may obtain audio files of phone calls and predict the outcomes of the phone calls using a machine learning model. The system may translate the audio files to text transcripts and convert the text transcripts into vectors. The vectors may be input into a machine learning model trained on prior examples of phone calls and their true outcomes. The machine learning model may output a predicted classification of the outcome of the phone call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.