Wireless guest engagement system

US10499228B2 · kind B2 · utility

Inventors

• John Padgett · Clermont, US
• Michael G. Jungen · Orlando, US
• Douglas Steele · Vanderbilt Park, US
• Kyle Prestenback · Los Angeles, US
• Richard J. Criado · Weston, US
• Vince Ball · Kirkland, US
• Adam Leonards · Concord, US
• Glenn Curtis · Redmond, US
• Manny Vellon · Bellevue, US
• Patrick Mendiuk · Kirkland, US
• Sander Lam · Bothell, US

Key dates

• Filing date: Jan 18, 2019
• Grant date: Dec 3, 2019
• Expiry date: Jan 18, 2039

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04W88/06
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

A guest engagement system and associated methods provide seamless engagement with guests of facilities through the use of wireless sensing technologies. The system makes use of individual guest devices which are carried by guests and used to automatically identify and authenticate the guests throughout the facility. Services can thereby be seamlessly provided to the guests throughout the facility. The services include automatic unlocking of doors, including hotel or state room doors, based on the guests' immediate proximity to their assigned room's door. The services also include automated payment services provided at checkout or vending terminals, and automated log-on to interactive displays and portals, among others, based on secure wireless authentication of the guest devices.