Interactive analytics platform with follow-up communications responsive to data inquiries

US10504081B1 · kind B1 · utility

Assignee

• OPower, Inc. · US

Inventors

• Lawrence Han · San Francisco, US
• Suryaveer Singh Lodha · Berkeley, US
• Daniel Bloomfield Ramagem · Derwood, US
• Michael Ian Kristopher Eaton · Redwood City, US
• Leslie Marie Zacharkow · San Francisco, US
• Aaron Tsai Otani · San Mateo, US
• Khanh Duc Nguyen · Washington, US

Key dates

• Filing date: Mar 11, 2016
• Grant date: Dec 10, 2019
• Expiry date: Jun 9, 2037

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L67/12
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Various aspects of the subject technology relate to systems, methods, and machine-readable media for interactive analytics platform responsive to data inquiries. These aspects include initiating, on one or more computing devices, a follow-up communication to an energy user based on one or more interactions between a billing advisor user and a billing advisor interface to a utility bill associated with an energy user. Content associated with the one or more interactions can be identified using the one or more computing devices. The content may identify information responsive to a data inquiry from the energy user. The follow-up communication can be generated with the identified content using the one or more computing devices for transmission to the energy user.