Method and system for customizing user experience
US10509949B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 24, 2019 |
| Grant date | Dec 17, 2019 |
| Priority date | — |
| Expiry date | Jan 24, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06V40/172
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.