Time and location aware customer relationship management
US10510085B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Mar 15, 2013 |
| Grant date | Dec 17, 2019 |
| Priority date | — |
| Expiry date | Jul 21, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/01
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method, system and computer program product for time and location aware customer relationship management (CRM) is provided. A method for time and location aware CRM includes obtaining a location for a mobile computing device, forwarding the location to a CRM application, and responding to an identification of a contact in the CRM application that is proximate to the obtained location, by retrieving a related data record for the contact from the CRM application and by displaying the related record in the mobile computing device in a user interface for the CRM application. Further, a current time for the mobile computing device can be obtained and forwarded to the CRM application. Responsive to identifying a meeting in the CRM application that is scheduled proximate to the obtained time, a related data record for the meeting can be retrieved from the CRM application and displayed in the mobile computing device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.