Directed customer support
US10511717B1 · kind B1 · utility
2Cited by
8References
27Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 20, 2016 |
| Grant date | Dec 17, 2019 |
| Priority date | — |
| Expiry date | Oct 27, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/14
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Various examples are directed to systems and methods for directed customer support. An analytics system may receive support communication data describing a support communication regarding a user account received from a user computing device and determine a subject of the support communication. The analytics system may select a response medium based at least in part on the subject and generate a response message based at least in part on the subject.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.