Operations command console

US10515323B2 · kind B2 · utility

Assignee

• PagerDuty, Inc. · US

Inventors

• Ophir Ronen · Seattle, US
• David Aaron Cooper · San Francisco, US
• David Allen Lax Shackelford · San Francisco, US
• Don Jeffrey Lopes · San Rafael, US
• David Robert Cliffe · Bellevue, US
• Justin D. Kearns · Seattle, US
• George William Kucera · Rescue, US
• Morgan Jacob Dornbush · San Francisco, US

Key dates

• Filing date: Sep 12, 2017
• Grant date: Dec 24, 2019
• Expiry date: Sep 12, 2037

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/06375
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments are directed towards to managing operations for an organization. An operation engine may be employed to provide operations metrics based on events and resolution actions associated with an incident. Update information may be provided to console modules included in operations command consoles (OCCs) each console module may include module views. The console modules may be employed to provide data objects to the module views. The module views may be employed to provide different visualizations of the incident based on a role that may be associated with the console modules. An OCC may be employed to provide other resolution actions to the operations engine and then that operations engine may provide additional update information to the console modules based on the other resolution actions.