Patent · US Active

Proactive surveys based on customer information

US10515380B2 · kind B2 · utility

1Cited by

2References

8Claims

0Family size

Assignee

[24]7.ai, Inc. · US

Inventors

Pallipuram V. Kannan · Los Gatos, US
Ravi Vijayaraghavan · Bengaluru, IN
Kranthi Mitra ADUSUMILLI · Bengaluru, IN

Key dates

Filing date	Nov 14, 2013
Grant date	Dec 24, 2019
Priority date	—
Expiry date	May 27, 2034

Classification

Technology area (CPC G)Physics
CPC primaryG06Q30/0203
WIPO fieldIT methods for management
WIPO sectorElectrical engineering

Abstract

A context-aware computing system for delivering surveys to a customer. The choice of which survey to send to a customer may be tailored based on a click path (route), customer history, and customer interests. A customer browsing a Web page initiates the survey decision process. A control module selects a survey to send to a customer based on the criteria above and customer intent. Customer responses are then harvested from the Web-based survey.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.