Automated system for fixing and debugging software deployed to customers
US10521333B2 · kind B2 · utility
1Cited by
1References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 18, 2019 |
| Grant date | Dec 31, 2019 |
| Priority date | — |
| Expiry date | Mar 18, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5233
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer system assists in fixing issues. Ticket management logic receives an issue detected on a device. Diagnosing logic identifies the issue based on contextual information received from the device and stores issue data related to the issue into a data store. Routing logic receives an indication of a flagged component of the issue data, flagged by a developer, and initiates communication between a user and the developer based at least in part on the flagged component.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.