Using customer profiling and analytics to understand, rank, score, and visualize best practices
US10521751B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 8, 2016 |
| Grant date | Dec 31, 2019 |
| Priority date | — |
| Expiry date | Apr 13, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/3698
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Aspects of the present invention include a method, system and computer program product for understanding, ranking, scoring and visualizing customer implementation of best practices. The method includes the processor performing an accounting of metrics relating to best practices implementation categories; determining one or more formulas that assign a score to each of the metrics relating to best practices implementation categories; acquiring relative customer best practices data; determining a score for each one of the best practices implementation categories; and determining a ranking for each one of the best practices implementation categories in relation to the acquired relative customer best practices data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.