Real-time human data collection using voice and messaging side channel
US10535347B2 · kind B2 · utility
0Cited by
3References
7Claims
0Family size
Assignee
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Key dates
| Filing date | Dec 18, 2017 |
| Grant date | Jan 14, 2020 |
| Priority date | — |
| Expiry date | Mar 9, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/651
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An approach is provided in which an information handling system sends a request in audio format to a user over a voice channel requesting a user data set. The information handling system receives utterances from the user over the voice channel and determines that the utterances do not provide enough information to complete the requested user data set. In turn, the information handling system establishes a messaging channel with the user and sends a request in digital format to the user over the messaging channel to provide additional data to complete the user data set.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.