Call home message containing bundled diagnostic data
US10552245B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 23, 2017 |
| Grant date | Feb 4, 2020 |
| Priority date | — |
| Expiry date | Nov 8, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0778
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for collecting diagnostic information associated with an error is disclosed. In one embodiment, such a method includes detecting an error at one of a storage system and a host system coupled to the storage system. In response, the host system gathers software-related diagnostic information related to the error and sends the software-related diagnostic information to the storage system. Meanwhile, the storage system gathers hardware-related diagnostic information related to the error. Once the storage system obtains both software-related diagnostic information and hardware-related diagnostic information, the storage system bundles the information together and sends it to a service provider using a “call home” function. A corresponding system and computer program product are also disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.